0900

Coffee and Welcome

0930

Norman Buckberry

Introduction and Pulse of the Industry

Please come prepared to share your current hot topics, and to give a quick summary of the state of your business, and the key issues you face today. This session is intended to help introduce everyone, and help with networking during the event, as individuals explain what their key interests are. It will also help to identify potential topics for future conferences.

1100   

Coffee

Update on the e-Learning Virtual Conferences 2003

Mike will give an update on the virtual conferences from November 02 to September 03, and give us insights into what worked, and what did not. The purpose is to give us all an opportunity to experience and assess the potential role for virtual training in customer education programmes.

Lunch

1315   

Going to Market – Evolution of the methods of getting to market; marketing methods and tools

An open discussion on the issues we all face in finding new ways to reach customers, and sell training services. What methods can we use today to get our customers’ attention, and moreover get their intention to buy training? What works and what does not work? How has the Internet helped? Is the paper catalogue dead?

Tea

Going to Market – The Value proposition for training

An open discussion on the Value Proposition for customers to invest in training. What are the key values? How can we help customers understand and quantify the value, and justify the investment?

1700   

Close

Evening social event

0900  

Going to Market - ROI

Following on from “The Value Proposition”, what actually is the ROI on training and how is it calculated? What tools can we use to help our customers calculate ROI, and justify investment in training? Is it really as difficult as everyone says it is?

1030

Coffee

1045

Going to Market - Consultative Selling

An open discussion on what it means to practice “consultative selling”. How does it work? What skills do sales people need to sell the solutions we must sell? How can they be credible in today’s competitive environment? What can CEdMA do to help its members improve their consultative selling capability?

1215

Planning the next conference, Web-site update, Membership and recruiting, Future of CEdMA

1315  

Lunch

1400

Norman Buckberry

e-learning - When and Where?

Following on from the e-learning theme at the previous conference, one question which was raised several times was “When should we use e-learning and when should we not use e-learning. This will be an open discussion to try to identify what characteristics make e-learning (24x7 self-study, and Virtual Classroom) a suitable delivery medium for training.

Annual General Meeting and Coffee

1600

Close