0900

Coffee and Welcome

0930

Mike Dowsey, CEdMA Europe

Introduction and “Hot Topics”
Please come prepared to share your current hot topics for a parallel hot topic session after the break.  (You will be asked in an online survey in advance for Hot Topics along with the other “Pulse” input.)  Also, be prepared to describe the key issues you face today, especially in view of the current economic climate, and initial thoughts on this conference’s theme. This session is intended to help introduce everyone, and help with networking during the event, as individuals explain what their key interests are.

Coffee

 Justin McCarthy, Sybase
Jasmine Huxtable-Wright,
Symantec

Hot Topics/Issues
Based on input from the online survey, there are two parallel sessions you can join.

This is a discussion session so please come prepared to contribute your views. 

Lunch

1330   

David Duane,
EMC
 

What Customers Want – A View from Someone who Knows
Over several years, David was responsible setting up and managing data centres across several countries for Lloyds Bank then Orange. A critical success factor was ensuring the right training was available both for initial setup and on an ongoing basis. How did he go about that? Did he use vendors, “independents” or in-house resources? Let’s find out.

Tea

Creative Thinking
During this session, we'll be taking a look at how to come up with alternative ideas and solutions then putting these to the test with real problems or things we'd like ideas on. A particular emphasis will be on creating the right environment (external and internal) to be creative and how this environment may be different for different types of people.

Please come to the session with a real problem to solve or subject you would like ideas on.

1800   

Close

1930

Reception in Bar

Dinner

0900  

CEdMA Annual General Meeting

View from an Independent Training Company
This perspective of what customers are looking for comes from a well-known independent training company, Global Knowledge. This includes buying trends on the one side and what their suppliers (such as the hardware/software companies like us they resell) need to offer in order to make the offerings more attractive.

1045

Coffee

1115

What Customers Tell Us
By providing regular "state of L&D updates" to the Institute, the L&D Managers who are members of the IITT are able to turn our preconceptions into facts, our gut feels into trends, and expose our prejudices for what they are. The IITT's Alan Bellinger, who also writes for IT Training and Learning Technologies magazines, will lead a discussion highlighting the latest market intelligence that the IITT has received.
This is a discussion session so please come prepared to contribute your views.

1230  

Lunch

1330

Where do we go from here?
We’ve heard from a customer turned vendor, we’ve heard from an independent training company, and we’ve heard customer perceptions. What have they really told us? Where do we go from here?
This is a discussion session so please come prepared to contribute your views.

Planning the events for 2009 – Workshops and Conferences – Results
The online survey asked you to consider a wide range of possible future topics, but this is your chance to make the decisions.

1530

Coffee and close